Suppuo
Every customer question, answered from one inbox.
Helpdesk and ticketing for Indonesian SMEs — a support inbox, agent workspace, and customer portal in one. Pull in messages from every channel, then resolve them with a REST API, webhooks, and a CLI.
Try Suppuo
What it does
Six Channels, One Inbox
Hosted form, live chat widget, email-to-ticket, WhatsApp, Telegram, and manual logging all consolidated in a shared queue.
Tags, Filters & Search
Tag tickets, filter by status, priority, assignee, channel, or tag, and full-text search across subjects and replies.
Priorities & Assignment
Set priority levels and assign each ticket to a team member so urgent requests get a timely response.
Notes, Canned Replies & Attachments
Internal notes for your team, reusable response templates, and file uploads up to 8MB per ticket.
Automation & CSAT
Auto-respond to new tickets, with different messaging outside business hours, plus one-click satisfaction surveys.
API, Webhooks, SDKs & CLI
An authenticated REST API, outbound webhooks, Node.js/Python/Go SDKs, and command-line tooling.
Preview
